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Podcast: A practical guide to service level agreements

In this episode of The Roadmap podcast, we deep dive into how lawyers can issue spot and add value to SLA drafting and negotiation. With an emphasis on what a 'good' SLA looks like, how to link them to business objectives and what the remedies will (and won't) give you.

We hope it's useful to people working with SLAs in the context of Tech, Digital and Outsourcing Contracts.

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